What is Terna and what can I expect from it?

Terna offers a unique and emotional experience for expectant families. With just a few simple steps, you can view real-time images of your baby, whenever you wish, from the comfort of your home.

It’s an intimate and magical way to bond with your baby.

Can I use it as many times as I want during the rental period?

Yes!

Terna was created for you to enjoy every moment of your pregnancy. Use it as often as you like during your rental period.

What makes Terna different from other devices?

Terna is not a medical device. Unlike diagnostic ultrasound machines, Terna offers an entertainment-only experience. It’s designed to help families connect with their baby in a safe, personal, and joyful way.

When should I book Terna for a special occasion?

We recommend reserving in advance to ensure availability, especially for special dates like baby showers or family gatherings.

How long is the rental period?

Your rental period depends on the plan you choose at checkout.

Can I extend the rental period?

Extensions depend on availability — please contact us for more information.

When will I receive my Terna kit?

Your rental officially begins on the day the kit is delivered to the address you provide at checkout.

Can I rent Terna in another country?

Our service is currently available within the United States. If you’re interested in international rentals, please contact us for more information.

Are there any shipping or return costs?

No.

All logistics costs — including delivery and return — are covered in your rental plan.

How do I return the kit after my rental period ends?

We’ll email you a prepaid return label. Just pack the kit as instructed and drop it off at a USPS or UPS location — no additional charge.

What if I lose the return label?

Please contact us and we’ll send you a new one right away.

If I return the device using my own shipping method, will I be reimbursed?

Unfortunately, we can only cover return shipping if the prepaid label we provide is used.

Other methods are not reimbursable.

In which cases can I request a refund?

We offer a Worry-Free Guarantee if the following conditions are met:

• You contacted our team during your rental period for help with image quality;

• You used Terna between weeks 10 and 34 of pregnancy;

• You haven’t yet returned the kit;

• You sent your videos to our customer support team;

• You used Terna at three different times of day, following our instructions;

• Our support team confirms that images could not be interpreted.

If all conditions are met and you’re still not satisfied, we’ll process a refund once the product is returned.

What will I see during use?

This depends on your gestational age. Earlier in pregnancy (before 20 weeks), you may see your baby’s full body. As the baby grows, you’ll likely see individual features like hands, feet, or the spine.

How do I start using the device?

1. Power on the device.
2. Connect to the device’s Wi-Fi using your phone or tablet.
3. Open the app and confirm the connection.
4. Apply a small amount of gel to the probe.
5. Enjoy your special moment with your baby.

We recommend watching the tutorial video to get the most out of your experience.

Can I see my baby’s gender?

Possibly!

If you know what you’re looking for and the baby is in a favorable position, you might spot it. Otherwise, just have fun searching with your family.

Any tips for getting the best images?

Yes!

Using the right amount of gel, a comfortable setting, and the correct position can help a lot.

Please contact us for more information or to access helpful videos depending on your pregnancy stage.

How do I connect my phone or tablet to Terna?

Open the app, confirm the Wi-Fi connection, and begin scanning. If you have issues, feel free to contact us for step-by-step support.

Can I use any device with Terna?

Terna works with most Android and iOS smartphones and tablets. Please contact us for more information about device compatibility.

Can I rent a tablet with Terna?

Yes!

Tablets are available upon request. Please contact us for more information.

In what language does the app operate?

The app is currently available in both English and Portuguese.

What if the app doesn’t work properly?

Try closing and reopening the app.

If the image isn’t showing, make sure the screen isn’t frozen.

For persistent issues, reach out to our support team and we’ll assist you promptly.

How do I save photos and videos?

On the main screen of the app, you’ll find buttons to take photos or start recording. All files will be saved to your device.

What’s the image quality like?

Please contact us for sample images from real Terna sessions.

Will I always be able to see my baby?

Yes, although the clarity will vary depending on the baby’s position, amount of amniotic fluid, and other factors.

But you’ll always be able to see your baby for a comforting and joyful experience.

What happens to the videos or pictures I take?

We do not store or access any of your images.

Everything remains private on your own device.

What defines a “good image”?

A good image depends on several factors: amniotic fluid, baby’s position, amount of gel, and your technique.

You should be able to recognize parts like hands, feet, or the head.

Still having trouble?
Reach out to our support team — we’re happy to help.

I’m not getting good image quality. What should I do?

If you’ve followed the tips and watched the tutorial but are still struggling, contact us during your rental period. We’ll help you make the most of your Terna experience.

If you qualify under our Worry-Free Guarantee, a refund may be available.

Can I use Terna by myself?

Absolutely. Terna was made for you to use independently — anywhere, anytime.

How is the Terna kit cleaned before I receive it?

We follow strict hygiene and safety protocols for every Terna device.

After each rental, the equipment undergoes a thorough cleaning and disinfection process using medical-grade antiseptic solutions.

Each unit is carefully inspected, sanitized, and sealed before being shipped to the next customer.

Is it safe to use Terna on my skin?

Yes.

All surfaces that come into contact with your skin are disinfected using safe, skin-friendly products.

Additionally, every kit includes a fresh, sealed gel packet to ensure a clean and hygienic experience.

Can I trust that the equipment is properly sanitized?

Absolutely.

Each unit is checked against a strict quality and hygiene checklist before it is approved for use.

Your safety, comfort, and trust are at the heart of our process.

What should I do if I see something concerning?

Terna is for entertainment only and does not replace prenatal care. If you have medical concerns, you should immediately contact a qualified healthcare provider.

Does the device emit any radiation?

No.

Terna uses safe sound waves (ultrasound) and emits no radiation.

What’s the difference between Terna and a medical ultrasound?

Terna is not a medical device and cannot diagnose or monitor your pregnancy.

Medical ultrasounds are performed by trained professionals to assess your baby’s health.

Terna is purely for bonding and entertainment.

I have a medical question — can I ask you?

Please contact your doctor or healthcare provider for any medical concerns.

We are not authorized to provide medical advice

Important Legal Disclaimer

Terna is not a medical device and has not been evaluated by the FDA for diagnostic use.

It is not intended to monitor fetal health, detect heartbeats, or provide any medical information.

Do not use Terna to make decisions about your pregnancy.

Always consult your healthcare provider for any medical evaluation, questions, or concerns.

Use of Terna is for recreational bonding only.